counselling@tilehouse.org
About Us
Our aim is simple: to transform lives by offering safe and high quality therapeutic support through highly trained and experienced counsellors and make counselling accessible to those who need it most, regardless of financial situation.
We provide affordable, charitable counselling on a sliding fee scale for adults with an income of under £60,000 per year (proof of income is required). For those earning above £60,000, are resident outside of our charitable area, or those who simply choose to access it, we also offer private counselling service.
For young people aged 13-18 years we offer a limited number of free counselling places for those on the lowest incomes (where funding allows). For families earning above our lowest income band, we ask parents to make a regular weekly donation to help us cover costs and allow our funding to stretch further - and help more young people access our services.
Our counselling centre, conveniently located in the heart of Hitchin, features three comfortable and private counselling rooms, including wheelchair-accessible spaces to ensure everyone can access our services.
What We Offer
A weekly therapy session one to one that is reliable, dependable, trusted where you can feel safe with the same counsellor each week. We offer both medium-term (an initial offer of up to 12 weeks with the opportunity to extend further up to 9 months - charitably subsidised) and open ended counselling (private service).
The counselling we provide is from a variety of modalities (approaches) including psychodynamic and person-centred therapy. For our younger clients, we also incorporate creative play techniques to help express feelings in a safe and constructive way.
Research from the BACP shows that 75% of people who’ve had therapy would recommend counselling to someone who had emotional difficulties or needed mental health support. This process helps individuals better understand themselves and their challenges, paving the way for positive change.
If you are experiencing a mental health crisis, please click the Crisis Help button at the top of any of our pages for details of other organisations that can provide urgent support.
Availability
We offer weekly individual counselling sessions at the same time and on the same day, ensuring consistency and stability. Our current opening hours are:
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Monday: 9:00am – 7:00pm
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Tuesday: 9:00am – 7:00pm
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Wednesday: 9:00am – 7:00pm
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Thursday: 9:00am – 8:00pm
- Friday: 10am - 2pm
Funding
As a registered charity, we are funded by a mix of grants from charitable trusts, client contributions and fundraising events. We also have generous supporters who help make our work possible. Please visit this page to see a list of our current funders.
Our Counsellors
Our team consists of 6 fully qualified counsellors (we don't use students), each committed to ongoing professional development. Our counsellors are both experienced and BACP accredited (showing an extra level of commitment to the profession in an otherwise unregulated industry), ensuring the highest standards of care. Because we value consistency, many of our counsellors have been with us for a number of years, providing a stable and trusted service for our clients.
Contact Us
If you have any questions or would like more information, please don't hesitate to contact us. We’re here to help and would be happy to talk you through our services.