Our Mission

We transform lives by offering safe and high quality therapeutic support through highly trained and experienced counsellors. Through compassionate, accessible counselling, we create a safe space for people to explore, heal, and move forward with confidence - transforming lives, one conversation at a time.

Between January and July 2025, 39 clients who completed counselling shared their feedback through our Client Satisfaction Survey. Their voices and experiences highlight the meaningful difference Tilehouse Counselling makes every day.

This year’s client feedback paints a powerful picture of change and hope. Tilehouse Counselling continues to make a measurable difference - helping people to understand themselves, reduce distress, strengthen relationships and reclaim control over their lives. Every statistic represents a real person whose quality of life has improved through compassionate, skilled counselling.

Headline Impact

Client Experience

Clients consistently praised the compassion, professionalism, and warmth of both counsellors and office support staff:

• 97% found Tilehouse Counselling’s initial response friendly and helpful

• 97% were happy with the service overall

• 95% felt their counsellor understood their problems

Improved Wellbeing and Coping

These improvements demonstrate how counselling helps clients manage emotions, develop healthier coping strategies, and reconnect with daily life:

• Average coping score increased by 4 points in a 10-point well-being scale (from around 4/10 before counselling to 8/10 after)

• 79% feel less emotionally distressed

• 71% feel less isolated or alone

• 79% report greater self-awareness and self-esteem

Health and Lifestyle Impact

This reduction in reliance on medical services suggests counselling contributes not only to emotional wellbeing but also to reduced pressure on NHS resources:

• 95% are seeing their GP less frequently

• 5% have reduced or ceased medication (many indicated this was not applicable)