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Counselling

 

Life can be challenging at times – and when it is, we all need someone to talk to.

 

Whether you're struggling with something that’s happening in your life right now, or you're dealing with past experiences that continue to affect you, counselling can offer a safe, supportive space to explore your feelings and find a path forward.

 

Why Counselling?

 

People seek counselling for many different reasons. You may be feeling anxious, sad, confused or even lost. Sometimes it’s hard to pinpoint why and other times, it’s clear. Counselling helps you take the time to reflect on your thoughts and feelings, identify patterns and understand the root causes of these emotions.

 

A skilled counsellor is there to listen without judgment, helping you explore your feelings and make informed choices. By working together, you can uncover new perspectives and develop healthier ways of managing life’s difficulties, empowering you to move forward with a greater sense of control and self-understanding.

A skilled counsellor is there to listen without judgment, helping you explore your feelings and make informed choices.

 

What Does It Cost?

 

The two routes we offer are:

 

  • Charitable Counselling: Available to individuals who live in Hitchin and surrounding areas (please check our postcode list) and earn under £60,000 per year. Our fees work on a sliding scale basis, starting from as little as £15 per weekly session. A full overview of our fees can be found here. Initially these places are for up to 12 weeks, with the option to extended beyond that in up to 12 weeks blocks to a maximum of 9 months.

  • Private Counselling: Available to anyone living in the UK, regardless of income, at a cost of £70 (daytime) or £80 (evening) per session (week). There is no limit to the number of sessions an individual can access and private clients are given preference for evening appointments.

 

We offer professional support for anyone in need of it. Whether you’re seeking help for anxiety, depression, relationship issues – or simply want to improve your overall wellbeing – we’ll be there to support you.

 

 

Our Commitment

 

We know that finding the right counselling service – and the right counsellor – is essential. That’s why we’re committed to providing:

 

  • Confidentiality and respect: Every client is treated with dignity and their privacy is respected at all times.

  • Consistent sessions: We offer weekly individual counselling sessions at the same time and on the same day, ensuring consistency and stability.

  • Time to heal: Counselling can last anywhere from four weeks to a year, depending on your needs.

  • A tailored approach: We use an integrative approach to counselling, drawing from psychodynamic, person-centred and trauma-informed practice. For younger clients, we also incorporate creative play techniques to help express feelings.

Confidentiality

 

What you share with your counsellor is treated with the utmost confidentiality. We are committed to maintaining your privacy and respecting the sensitive nature of what you disclose.

 

However, to ensure high standards of care, all of our counsellors participate in regular supervision – a professional support system where they discuss their practice in a way that ensures quality care while protecting client identity. You can always discuss the confidentiality process with your counsellor to feel comfortable about the support you’re receiving.

 

 

The Counsellors

 

All our counsellors are required to work within the BACP Ethical Framework to ensure they deliver ethical, high-quality care.

 

They are trained in one or more of:

 

  • Psychodynamic Therapy

  • Person-Centred Therapy

  • Integrative Therapy

  • Art Therapy

 

 

 

Getting Started

 

Beginning your counselling journey can feel like a big step – and we’re here to help you every step of the way. Here’s what to expect.

 

Step 1

Telephone Consultation

 

An initial 30-minute, phone consultation where we’ll talk about what’s brought you to counselling, explore what kind of support you need and explain how we can help. This call is a chance for you to get to know us and for us to get to know you, with no pressure or obligation. If you’re booking on behalf of someone aged 16 or over, we will need their consent before we can proceed.

 
Step 2

Join Our Waiting List

 

After your consultation, if we believe that Tilehouse Counselling is the right fit for you, we’ll add you to our short waiting list. We will contact you as soon as a counsellor who’s well-matched to your needs is available.

 
Step 3

Your First Counselling Session


An introduction where we’ll discuss your goals for counselling, how the process works and any questions you may have. You'll agree on details (such as confidentiality and cancellations).

 

 

Need Help 
Immediately?

 

If you feel that you need immediate crisis support, please visit this page for details on organisations who can provide urgent assistance.

 

We’re Here When
You’re Ready

 

Whenever you feel ready to reach out, we’ll be here to offer you care, respect and understanding. There’s no right or wrong time to begin your journey with us – what matters is that you take that first step.

 
 

 

    What our Clients Say

  • “I honestly wouldn’t be here today without the support I received. It has given me a better understanding of myself and those around me. Thank you from the bottom of my heart.”

     

  • “I found my counsellor struck the perfect balance between challenging me and supporting me through healing. Tilehouse did such a great job moving online during COVID – the support was fantastic.”

 

 

Tilehouse Counselling is a registered charity (No 1089632) and an accredited member of the BACP